Support Center

We aim to respond to all support tickets within 24 hours. For urgent matters, responses may be faster. Complex issues might require additional time for investigation.

Yes, once you submit a ticket, you'll receive an email confirmation with a ticket ID. You can use this ID to check the status of your ticket by logging into your account and visiting the "My Tickets" section.

To help us resolve your issue quickly, please include: a clear description of the problem, any error messages you received, steps to reproduce the issue, and any screenshots that might help illustrate the problem.

If you need to add information to an existing ticket, you can log into your account, navigate to "My Tickets," find your ticket, and add a comment with the new information.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. While we monitor for critical issues 24/7, routine tickets submitted outside these hours will be addressed on the next business day.